Privacy Policy

AirFlow Pro Duct Cleaning ("we", "us", "our") respects your privacy and is committed to handling personal information responsibly. This policy explains what we collect when you call our dispatch line, request a quote, browse our website, or schedule a air duct or dryer vent cleaning, and how we use and protect that information. By contacting us or using this site you agree to the practices described below.

Information we collect

When you call our 24/7 dispatch line we collect the contact and service details you provide voluntarily: your name, phone number, service address, equipment make and model, and a brief description of the issue. We use this information solely to dispatch a technician, generate a written quote, and follow up on warranty work. If you request an email receipt or written diagnostic report, we collect your email address to deliver those documents.

How we use it

Customer information is used to schedule service appointments, source parts for your specific duct system, confirm appointment windows, send arrival notifications, process payment, and honor workmanship warranties. We retain service records so that returning customers do not have to re-explain prior diagnostics or repair history. We never sell, rent, or trade personal information to third parties.

Cookies and website analytics

Our website uses minimal first-party cookies and aggregate analytics to understand which pages are useful and to detect outages. We do not use ad-tracking pixels or cross-site behavioral profiling. You can disable cookies in your browser at any time without losing access to the site or the ability to call our dispatch line.

Data retention and security

Service records are retained for the duration of any applicable workmanship or parts warranty, and for a reasonable period afterward to support repeat customers and tax recordkeeping. We store records on encrypted, access-controlled systems and limit access to authorized dispatchers and technicians.

Your rights and contact

You may request a copy of the personal information we hold about you, ask us to correct inaccurate details, or request deletion of records that are not required for warranty or legal purposes. Call (626) 618-8360 or write to us through our contact page with any privacy questions.